Company Details
Contact Information
Company Name: ÍVF Jákupsstova
Registration Number: 7731
Address: Hvannkrókur 15 100 Tórshavn – Faroe Islands
Customer Support: +(45) 9168 2315
Technical Support: +(45) 7879 5335
Email: contact@empireminers.com
WhatsApp: +(45) 9168 2315
Telegram: @empireminers_com
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Frequently asked question
FAQ
Orders placed before 4 PM will be shipped the same day. Normally we ship all orders within 24 hours after payment confirmation.
Estimated delivery time takes approximately 4 to 15 business days depending on the shipping address and shipping method.
For example Express shipping takes approximately 4-6 days.
We offer free returns and instant refunds for our customers.
If the machine arrives damaged or has a malfunction you have a 30 days period that you can return / exchange the product.
If for any reason you changed your mind and don’t want the product(s) anymore we offer free returns within 30 days from shipping the order.
You need to log in to your account from Account page and click addresses. There you can change the shipping address.
Go to Track Order page and enter the Order ID and Email Address that you’ve used when placing the order.
From there you can check the status of your order.
After the order is shipped you will receive a tracking code and a link where you can track the exact location of your order.
We offer 24/7 customer support by email & live chat.
For any problem you encounter please email us at contact@empireminers.com
In case the shipping address is incorrect just go to Account page and edit the address from there or email us at contact@empireminers.com with the order number and correct address.
We offer free tracked & insured worldwide shipping.
No matter which country you’re from we guarantee a 100% delivery rate and will make sure you get the ordered mining equipment.
If you order at least 10 units from the same model of miner a bulk discount will automatically be applied in your cart.
Bulk discounts are different depending on the purchased quantities.