Frequently Asked Questions
Premium customer support
Common purchase questions
Purchasing and Shipping
Orders placed before 4 PM will be shipped the same day. Normally we ship all orders within 24 hours after payment confirmation.
Estimated delivery time takes approximately 4 to 15 business days depending on the shipping address and shipping method.
For example Express shipping takes approximately 4-6 days.
After placing an order the account will automatically be generated. The login details will be sent to your email address.
You can also create an account from Account page.
You need to log in to your account from Account page and click addresses. There you can change the shipping address.
Go to Track Order page and enter the Order ID and Email Address that you’ve used when placing the order.
From there you can check the status of your order.
After the order is shipped you will receive a tracking code and a link where you can track the exact location of your order.
We are pleased to provide DDP (Delivered Duty Paid) shipping, ensuring that our customers are exempt from any custom taxes, offering a seamless and cost-effective international shipping experience.
With a 100% delivery rate, we guarantee successful delivery even in countries where cryptocurrency mining is restricted, and our dedicated customer support ensures efficient customs clearance.
Rest assured, our meticulously packaged parcels, inclusive of an authorization of use, navigate customs smoothly, mitigating any potential delays.
Your satisfaction and hassle-free experience are our top priorities.
All of our machines come with a power supply (PSU) included.
The cable cords are selected depending on the shipping address, if you require a custom cable cord for your order simply contact us after placing the order.
We offer free tracked & insured worldwide shipping.
No matter which country you’re from we guarantee a 100% delivery rate and will make sure you get the ordered mining equipment.
If you order at least 10 units from the same model of miner a bulk discount will automatically be applied in your cart.
Bulk discounts are different depending on the purchased quantities.
Common return / refund questions
Returns and Refunds
We offer free returns and instant refunds for our customers.
If the machine arrives damaged or has a malfunction you have a 30 days period that you can return / exchange the product.
If for any reason you changed your mind and don’t want the product(s) anymore we offer free returns within 30 days from shipping the order.
In case it may happen to receive the wrong product(s), no worries! We will reship the correct order to you free of charge.
In case that your order arrived damaged, we got you covered.
We offer insurance in case of damage for all shipped orders, so in case that one or more machines arrive damaged just contact us and we will replace it asap.
In case you wish to make a return you should contact our logistics department.
Please send your order details to returns@empireminers.com and our colleagues will advise you from there.
We offer 24/7 customer support by email & live chat.
For any problem you encounter please email us at contact@empireminers.com
In case the shipping address is incorrect just go to Account page and edit the address from there or email us at contact@empireminers.com with the order number and correct address.
In case the order was not shipped you can change or cancel the order.
If the order was shipped you have to wait for it to arrive and then contact us if you wish to change or return the product(s).
Yes, we offer pre-order for machines that are out of stock or that will be released shortly.