Warranty Policy
At Empire Miners, we stand behind the quality and performance of our cryptocurrency mining machines. Our commitment to your satisfaction is reflected in our comprehensive warranty policy.
6-Month Warranty Guarantee
We provide a 6-month warranty guarantee on all cryptocurrency mining machines purchased from Empire Miners. This warranty covers any defects in materials or workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, we will either repair the product at no charge, use new or refurbished replacement parts, or replace the product with a new or refurbished product.
Warranty Exclusions
The following are excluded from coverage under our warranty policy:
– Damage caused by operating the product outside the permitted or intended uses described by Empire Miners.
– Damage caused by misuse, abuse, negligence, accidents, modifications, or unauthorized repairs.
– Damage caused by environmental conditions, including but not limited to, electrical surges, and natural disasters.
The guarantee named does not apply when the defect has arisen as a result of inexpert or improper use or when – without permission – buyer or third parties have made changes or have tried to make changes or have used the purchased item for purposes for which it is not intended.
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Repair information
Repairs can always be done by Empire Miners team. However, we have two types of repairs:
Type 1: Repairs that fall under the manufacturer’s warranty. These repairs are done without charge and by Empire Miners.
Type 2: Repairs that fall outside the manufacturer’s guarantee. These repairs must be sent, insured, to Empire Miners at the cost of the buyer. After analysis, a quote will be provided to the buyer for the repair. If the buyer agrees, the repair will be done. In most cases, a repair takes 1-10 business days; when it will take longer, you will be notified of this.
How to Make a Warranty Claim
To initiate a warranty claim, please contact our customer service team with your order details and a description of the issue. Our team will guide you through the process and provide instructions for returning the product, if necessary.
Free 30-Day Returns
In addition to our warranty, we offer free 30-day returns. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund. The product must be in its original condition and include all original packaging and accessories.