Delivery Rates
Empire Miners provides a comprehensive and professional shipping solution with our tracked and insured international DDP (Delivery Duty Paid) service. We ensure that orders for items available in stock are typically delivered within a timeframe of 4 to 15 business days. For pre-orders and back-orders, we adhere to a meticulous shipping schedule based on the specific dates listed on our web-shop, ensuring timely and efficient delivery for these items.
Free shipping is provided via FedEx International Priority, DHL International Priority & USPS International Priority.
Courier will be chosen depending on the shipping address.
| Courier Service | Estimated Delivery Time / Cost |
|---|---|
| USPS Global Express Guaranteed | 4-6 days / $290 (USD) |
| USPS International Priority | 7-15 days / FREE |
| DHL Express Worldwide | 4-6 days / $290 (USD) |
| UPS Worldwide Express | 4-5 days / $290 (USD) |
| FedEx International Express Flight | 4-6 days / $290 (USD) |
| FedEx International Priority | 7-15 days / FREE |
Shipping Policy
1. Order Processing: Orders are processed and shipped within 24 hours on business days. Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Times: Most orders are delivered within 4-15 business days, depending on the destination. Please note that these are estimated delivery times and actual delivery may vary.
3. Shipping Methods: We offer secure and reliable shipping methods. All shipments are insured and tracked, ensuring your order reaches you safely.
4. International Shipping: We ship globally. International customers won’t have to worry customs, duties, or taxes imposed by their country due to our DDP Shipping service.
5. Shipping Confirmation: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
Returns Policy
1. Return Period: We accept returns within 30 days from the date of purchase. Items must be returned in their original condition.
2. Condition for Returns: To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.
3. Return Process: To initiate a return, please contact our customer service team. We will provide you with instructions on how to return your items.
4. Refunds: Refunds are processed upon receipt and inspection of the returned item. Please allow up to 10 business days for the refund to reflect in your account.
5. Exchanges: If your item is defective or damaged, we will happily exchange the product. Please contact us to arrange an exchange.
6. Shipping Costs for Returns: Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Additional Information
1. Warranty: Our products come with a manufacturer’s warranty. Please refer to our warranty policy for more details.
2. Customer Support: Our dedicated customer support team is here to help you with any queries regarding your order, shipping, or returns.