+(45) 9168 2315      contact@empireminers.com
Free international shipping for all orders

Shipping & Returns

Delivery Rates

Empire Miners provides a comprehensive and professional shipping solution with our tracked and insured international DDP (Delivery Duty Paid) service. We ensure that orders for items available in stock are typically delivered within a timeframe of 4 to 15 business days. For pre-orders and back-orders, we adhere to a meticulous shipping schedule based on the specific dates listed on our web-shop, ensuring timely and efficient delivery for these items.

Free shipping is provided via FedEx International Priority, DHL International Priority & USPS International Priority.
Courier will be chosen depending on the shipping address.

Courier Service Estimated Delivery Time / Cost
USPS Global Express Guaranteed 4-6 days / $290 (USD)
USPS International Priority 7-15 days / FREE
DHL Express Worldwide 4-6 days / $290 (USD)
UPS Worldwide Express 4-5 days / $290 (USD)
FedEx International Express Flight 4-6 days / $290 (USD)
FedEx International Priority 7-15 days / FREE

Shipping Policy

1. Order Processing: Orders are processed and shipped within 24 hours on business days. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Times: Most orders are delivered within 4-15 business days, depending on the destination. Please note that these are estimated delivery times and actual delivery may vary.

3. Shipping Methods: We offer secure and reliable shipping methods. All shipments are insured and tracked, ensuring your order reaches you safely.

4. International Shipping: We ship globally. International customers won’t have to worry customs, duties, or taxes imposed by their country due to our DDP Shipping service.

5. Shipping Confirmation: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

Returns Policy

1. Return Period: We accept returns within 30 days from the date of purchase. Items must be returned in their original condition.

2. Condition for Returns: To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging.

3. Return Process: To initiate a return, please contact our customer service team. We will provide you with instructions on how to return your items.

4. Refunds: Refunds are processed upon receipt and inspection of the returned item. Please allow up to 10 business days for the refund to reflect in your account.

5. Exchanges: If your item is defective or damaged, we will happily exchange the product. Please contact us to arrange an exchange.

6. Shipping Costs for Returns: Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Additional Information

1. Warranty: Our products come with a manufacturer’s warranty. Please refer to our warranty policy for more details.

2. Customer Support: Our dedicated customer support team is here to help you with any queries regarding your order, shipping, or returns.

International Shipping

Tracked and damage insured

Easy 30 Days Returns

Buyer protection & free returns

International Warranty

6 months warranty for all machines

100% Secure Checkout

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